The website Genericwala.com is a portal owned and operated by RxShopy India Private Limited, At Genericwala.com, we make sure that you are completely satisfied with our products otherwise we are happy to issue a full refund based on the below conditions:
Refunds is Possible:
• If the item(s) is lost during transit
• If the item(s) is damaged during transit
• If you received a defective or expired item
Refund: Refund may take 8 to 12 working days to reflect in your account(Bank account or wallet) depends on the banking working policy’s we have no control on it.
Refund/Return /Exchange are possible if:
• If the request is placed within 24 hrs of delivery
• If the product is unused
• If the seal is intact
Refund/Return /Exchange are not possible:
• For any wrong ordered items,
• Requests occur due to change in the medication/prescription
• Products like Injections, vaccines and products required specific storage conditions are not qualify for return/exchange.
Process of Refund/Return:
To request for a refund, simply you can contact our customer care by calling +91-8885916591 or you can e-mail us at firstname.lastname@example.org with your order details, and valid reason (s)
We take customer feedback very seriously and we always use it to improve our quality of service.